FAQ

1. What makes Eidolon Scents truly exceptional?

Eidolon Scents stands at the crossroads of art, memory, and olfactory mastery. We don’t merely bottle fragrances—we resurrect heritage masterpieces and craft original visions that transport you through time and emotion. Every creation is:

  • An Heirloom of Scent: Meticulously reverse-engineered or lovingly composed from scratch.

  • A Sensory Canvas: Each hand-painted label and iridescent box reflects the duality of imagination and memory.

  • A Collector’s Dream: Limited runs, boutique craftsmanship, and an unyielding commitment to authenticity.

2. Are these the actual original formulas?

Absolutely. We’re the only house in the world to revive discontinued treasures with every restricted and legacy ingredient intact. Our process entails:

  1. Side-by-Side Olfactory Comparison with vintage bottles.

  2. Chemical Mapping in state-of-the-art labs to identify each nuance.

  3. Artisanal Blending by master perfumers to achieve ≥ 99 % sensory fidelity.

3. Which ingredients form your alchemical palette?

We believe purity begets power. That’s why every drop contains:

  • Botanical Absolutes & Essences sourced from ethical growers.

  • Pharma-grade Isolates for exquisite clarity.

  • Old-World Fixatives—including rare oud and aged resins—to anchor each composition.
    No synthetics, no fillers, only the finest raw materials that whisper stories of forests, orchards, and exotic bazaars.

4. Why does every fragrance come in a 50 mL Parfum strength bottle?

We chose the golden standard for maximum impact:

  • 50 mL Format: An elegant size that’s both luxurious and travel-friendly.

  • Parfum Concentration (20–25 %):

    • Projection: Radiates like living sculpture.

    • Longevity: Lasts 8–12+ hours, evolving gracefully on your skin.

    • Sillage: Leaves an unforgettable trail—your personal signature in the air.

5. Which fragrances ship to the European Union?

To honor EU regulations, only “Clair De Lune” currently meets their compliance criteria—without compromising its original radiant bloom. All other heritage formulations, rich in storied essences, remain exclusive to the US and non-EU markets.

Dive into compliance details at our Compliance page.

6. How can I discover shipping rates for my region?

  • On Product Pages: Look for the “Shipping” tab—rates and availability update dynamically.

  • At Checkout: Final costs reflect real-time carrier fees based on weight, destination, and service level.

  • Reminder: EU customers see “Clair De Lune” only; worldwide browsing ensures clarity before you click “Buy.”

7. What’s the timeline from cart to doorstep?

  • Processing: 1–3 business days, as our artisans and logistics team prepare your parcel with care.

  • US Standard: 3–7 business days via USPS First-Class.

  • US Express: 1–2 business days with UPS/FedEx.

  • International (Non-EU): 7–21 business days, depending on customs and local carriers.

8. How do I track my exquisite parcel?

The moment your fragrance embarks on its journey, you’ll receive:

  1. Shipping Confirmation Email with carrier and tracking number.

  2. Real-Time Updates via the carrier’s portal.

  3. Delivery Alerts so you never miss that magical knock at your door.

9. What happens if my package is lost, stolen, or arrives damaged?

We treat each bottle as a precious work of art. If anything goes wrong submit a request at our "contact us" page and we will reach out within the same day. We’ll:

  • Launch a carrier investigation.

  • Expedite a replacement shipment—on us.

10. Are there duties, taxes, or customs fees?

International orders (outside the US) may incur import duties, VAT, or brokerage fees. These vary by destination, and are the recipient’s responsibility. We recommend checking your country’s regulations to avoid surprises at customs.

11. Can I sample before committing to a full bottle?

Yes! Our Sample Vial Sets (1 mL each) let you explore up to 4 fragrances—an invitation to curate your personal collection before investing in a 50 mL Parfum. Please submit a request at our "Contact Us" page with the headline being "Sample".

12. Are Eidolon Scents products cruelty-free and vegan?

Unequivocally. We cherish life in all forms:

  • No Animal Testing at any stage.

  • Vegan Wherever Possible, respecting both ethics and the planet.

13. How should I store my parfum to preserve its poetry?

  • Cool & Dark: Sunlight and heat degrade delicate molecules.

  • Upright: Keep bottles standing to protect sprayers and seals.

  • Tightly Sealed: Lock in every nuance until you’re ready to unveil it.

14. Will you release more discontinued or original formulas?

Our atelier’s doors are always open to new discoveries. Expect:

  • Discontinued Classics: Soon-to-be-revealed legends reborn.

  • Original Creations: Fresh stories waiting to be told on your skin.
    Sign up for our newsletter or follow us on Instagram to join the inner circle.

15. Do you offer gift services or special packaging?

Every fragrance is shipped as an unforgettable gift:

  • Luxurious Gift Wrapping, complete with tissue, ribbon, and a personalized note.

  • Collectible Gift Boxes designed to house your 50 mL bottles.

16. How can I learn more about the art and soul of Eidolon Scents?

Our Learn More section is a deep dive into:

  • The Perfumers’ Journey: From concept sketches to finished masterpiece

  • Brand Story & Philosophy: Discover why memory and imagination guide every decision.

If your question remains unasked—or your curiosity still unsated—submit a request at our contact us page. We have someone live 24/7 waiting to answer your requests. We exist to kindle your passion for perfume.