Shipping Policy for Eidolon Scents
1. Order Processing
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Processing Time: All orders are typically processed within 1–3 business days (excluding weekends and holidays).
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Order Confirmation: You will receive an email confirmation once your order is placed, and a second notification when it ships.
2. Domestic Shipping (United States)
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Carriers: We ship via USPS, UPS, and FedEx, depending on your selected service level.
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Rates & Delivery Estimates:
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Standard (USPS First-Class): 3–7 business days
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Expedited (USPS Priority / UPS Ground): 2–4 business days
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Express (UPS 2-Day / FedEx Express): 1–2 business days
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Shipping Costs: Calculated at checkout based on package weight, dimensions, and destination. You can view shipping rates on each product page or during checkout.
3. International Shipping (Excluding EU)
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Availability: We ship to most countries worldwide.
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Delivery Estimates: 7–21 business days, depending on destination and customs processing.
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Customs, Duties & Taxes: Recipients are responsible for any import duties, taxes, or fees imposed by their country. Eidolon Scents is not liable for delays due to customs clearance.
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Rates & Restrictions: Shipping costs are calculated at checkout. Please check individual product pages for shipping availability and estimated rates to your country.
4. European Union Shipping Restrictions
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Due to ingredient restrictions on certain original formulations, the only product currently eligible for shipment into the EU is
“Clair De Lune.” -
Compliance Information: For full details on regulatory compliance and restricted ingredients, please visit our Compliance page or contact us.
5. Shipping Rates & How to Check
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Product-Specific Rates: Each fragrance’s page shows whether we ship to your region and provides an estimated shipping cost.
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Checkout Calculation: The final shipping charge is displayed and confirmed at checkout before payment.
6. Lost, Stolen, or Damaged Packages
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In Transit Issues: If your package is lost or damaged in transit, please contact support@eidolonscents.com within 7 days of the expected delivery date. We will work with the carrier to investigate and resolve the issue.
7. Questions?
If you have any questions about shipping, delivery times, or compliance for EU shipments, please visit the contact us page and we will reach out to you within the same day.
Thank you for choosing Eidolon Scents. We’re committed to delivering your fragrances safely and swiftly—wherever you are in the world.